Long-standing operations lead Carol McGrotty – who has been with the business almost since its inception – has moved into the new role of head of transformation.
The promotion – in what marks her 20th year in the telecoms sector – will see her assume responsibility for all aspects of Vapour’s service delivery. Managing the technical, field and administrative teams, she will define the operating model and capabilities required to run successful TechOps and business support functions, in an ever-changing technical climate.
“I met Carol when we both worked at Virgin Media Business, and her tenacity to get the job done was outstanding,” explained Vapour’s CEO Tim Mercer. “She built relationships in our complex space and found ways to devise processes that meant nothing ever slipped, but innovation wasn’t hampered either.
“As soon as we could afford her, we brought her into the Vapour team – and she’s played a demonstrable part in our growth and quality standards, ever since. She’s worked her way up, devised processes we never knew we needed and, ultimately, transformed the company. Now, she’ll play a crucial part in delivering those same benefits to customers.”
Carol has been quick to build her growing team, with Adam Greenhalgh joining the business as service desk lead, and network engineer Richard Sasu enhancing Vapour’s technical capacity.
The arrival of a new account manager, Avaya engineer, and pre-sales engineer are also imminent.
Carol elaborated: “As we push for further growth, it’s important that we press on as one unified team, with one consistent strategy and one shared goal. We laid the foundations for this in 2020, focusing highly on our culture, values, employee engagement, wellbeing and succession planning. Now we’ve got the ingredients to be able to accelerate everything – to achieve operational excellence, superior customer experiences and the personal growth of our teams.”
“I’m passionate about seeing more women in tech too, from apprenticeship-level roles right through to seats at the boardroom table,” Carol continued. “This shouldn’t need to be such a focal part of the industry’s agenda, but for as long as there’s work to be done – in terms of all forms of equality and diversity in our space – I’ll keep banging that drum!”
In keeping with its promise to seamlessly deliver the hidden technologies that drive powerful businesses, Vapour revealed its new-look proposition last month. A fresh identity for the company was used to announce three exciting industry collaborations with Tech Data, Fortinet and Veeam.